1. Contract
The Contract of Rental of Ower Quay Cottage (the Property) shall be between the Renter [You] and the Property Owner and subject to these conditions of rental.
2. Payment & Booking
A provisional booking can be accepted by telephone and must be confirmed within 7 days by receipt of a booking form and payment in full. Provisional reservations will be cancelled after 7 days without further reference or notice. All parts of the booking form must be completed including all guests' names. No more than the number of persons shown on the website and included on the booking form may occupy the Property.
3. Period of Rental
Arrival: from 4pm on the arrival day
Departure: by 10am on the departure day
Changeover day: Friday (unless otherwise indicated)
A different changeover day may be arranged out of season. Ower Quay is in a remote setting and we strongly recommend check-in during daylight hours.
4. Care of the Property
The Property must be left in a clean and tidy condition by 10am on departure day, and all breakages and/or damage reported to the Housekeeper.
A security deposit of £500 is held by the Property Owner, and will be returned to You as soon as possible, after the property has been checked at the end of your stay. Any extra cleaning charges and costs of repairs or replacements shall be deducted from this deposit.
The number of persons staying at the cottage must not exceed the number stated on your booking form. The Property Owner reserves the right to revoke or refuse occupation prior to or during your holiday where the maximum number is exceeded or where the Property Owner considers the party unsuitable.
5. Pets
No pets or other animals are allowed in the property under any circumstances. If you have pets with you and they need to be exercised, that must take place away from the property and garden. Renters will be liable for any damage to the property caused by pets.
6. Right of Entry
The Property Owner or their representative shall be allowed the right of entry at all reasonable times for inspection, repair or maintenance purposes, save for in the case of an emergency.
7. Holiday Cancellation Insurance
Your booking is a legally binding contract. Once the deposit is paid you will be liable for the whole rental. It is therefore strongly recommended that any booking be protected by holiday cancellation and curtailment insurance. You must make your own arrangements for insurance.
8. Cancellation
In the event that you wish to cancel prior to the commencement of the holiday, the balance will still be due. Upon notifying the Property Owner in writing, we shall endeavour to re-let the property for the period concerned. If such re-letting can be arranged, the balance, if already paid, will be refunded less a £150 administration charge.
9. Availability
This contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the event that the property is not available through events beyond the control of the Property Owner, the Property Owner reserves the right to cancel the booking. You will be advised as early as possible and all monies paid will be refunded in full, but you will have no further claim against the Property Owner.
10. Linen
Bed linen and towels (excluding beach towels) are supplied. Bed linen is provided for sofa bed or cots by special request.
11. Complaints
In the event of any complaint you should immediately contact the Property Owner or Housekeeper who will attempt to resolve the problem during your stay. The Property Owner cannot consider complaints reported after you have returned home, or where the opportunity to investigate during the holiday has been denied.
12. Website & Accuracy
The Property Owner takes every care to ensure the accuracy of the property description. All information is given in good faith but the Property Owner cannot be held responsible for any errors, or for happenings outside reasonable control.
13. Liability
The liability of the Property Owner shall not exceed the amount actually paid as rental. It is an express condition of this contract that the Property Owner shall not be held responsible for any accident, loss or damage sustained by you or any member of your party, however caused.
14. Disclaimer
Use of the property is at your own risk. You must take extra care, especially the supervision of children, as this property has a tidal shoreline. You are responsible for ensuring the property suits your own needs — if you have any special requirements please advise the Property Owner before booking.
15. Short Breaks
Short breaks are offered during the period November to Easter, excluding Christmas. They can sometimes be booked at other times, usually only at short notice during May through October.
16. Left & Unclaimed Property
If you wish to have any items returned accidentally left at the property, there is a minimum handling charge of £10. The Property Owner reserves the right to dispose of any such property if not notified within 5 days of departure.
17. The Cottage
Ower Quay Cottage is over 200 years old. Although inspected carefully, it is natural that these properties may occasionally be prone to humidity effects.
18. Fuel & Utilities
Gas (LPG), water and electricity are included in the rental price. Additional logs can be provided for a nominal charge if requested at the time of booking.
19. Noise & Nuisance
Neither the Property Owner nor agents can accept responsibility for any noise or nuisance outside the boundary of the property, over which they have no control.
20. Smoking
The property is strictly non-smoking. Smoking is prohibited at all times inside the property.
21. Price Changes
The Property Owner reserves the right to amend prices quoted on the website due to errors and/or omissions.
How to Book
- Bookings can be made by telephone or email
- Provisional bookings are held for 7 days until we receive your completed booking form and payment in full
- Once you have completed an online booking request and payment, an email confirmation and booking reference will be sent to you
- For last minute bookings or short breaks please phone or email with your enquiry
- We ask guests to insure against cancellation as you will be liable for the whole rental should you need to cancel after the deposit has been paid
What's Included
Payment
Payment is accepted by bank transfer or card. Confirmation will be sent on receipt of payment. Key details and directions are sent once the full balance has been received.